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Delivery Terms & Information

We now offer free in store pick up! We would love to meet you when you collect your order at 378 Mentmore Terrace, E8. You will receive a order ready for collection email when your package is ready.

DELIVERY - £5.99 OR FREE FOR ORDERS OVER £100 (excludes Northern Ireland, Channel Islands, Scottish Highlands and Islands, Scilly Isles )

**Please note we despatch orders Monday - Thursday. Any orders placed after 10am on Thursday will be sent out the following Monday.

Orders are sent either with DPD or hand delivered with our driver depending on your postcode.

If your order has entered the DPD system you will receive a confirmation notification via SMS and email. We use a next day delivery service.

On the day of delivery you will be notified of your one hour delivery window. Please enter the necessary contact information at the checkout to ensure you receive this communication.

Hand delivered parcels will arrive in our refridgerated van and will not need to be packaged, they go straight to your fridge! You will be informed of your delivery day via email.

Any special requests or delivery dates needed,  please place a message under notes when you make your order.

Our packaging
We pack all DPD orders in Woolcool insulated packaging with icepacks that stay cool for 48hrs. Woolcool packaging is made from sheep's wool and is one of the most sustainable natural materials, available in abundance as a by-product of rearing sheep. The wool insulation is totally compostable and biodegradable, releasing valuable nitrates back into the soil.

Contacting us
If you wish to contact us please email orders@secretsmokehouse.co.uk or simply reply to your order confirmation email.