Careers

EVENT COORDINATOR & CUSTOMER ACCOUNT MANAGER

***RECRUITING IMMEDIATELY***

Reporting to: MD  

Location: Mentmore Terrace, E8 

Salary: £30k+ [D.O.E]


This is the opportunity to become a key person in our fantastic team. We are looking for someone who shares our passion and understands and believes in the Secret Smokehouse brand and who is willing to go above and beyond to reach our mission of being the best smokehouse in the UK.  We have exceptionally high standards and we are a very dedicated, hard working and tight-knit team.  We love our customers and we strive to always provide them with the best possible products and service. To fit into the team you will need to be professional, honest, responsible and also fun!

Main Responsibilities:

Event management and coordination of our ‘Masterclasses’, including;
- Drive sales and marketing for the events, including through website and other channels
- Manage our Eventbrite account [back-end]
- Prepare for and organise events logistics
- Manage guest attendees 
- Coordinate with events and production teams
- Gathering feedback and follow-up
- On event assistance maybe required at certain times

Overall responsibility for the management of B2B & B2C including;
- Establishing and maintaining strong client relationships, including regular business visits/showcasing samles
- Organise wholesale client orders in spreadsheets 
- Coordinate with the production team  
- Delivery/logistic management of orders 
- B2B invoicing and account set-up using accounting software (Xero), including chasing overdue payments   
- Management of online orders (B2C)  
- Using Shopify and DPD to manage all online orders 
- Managing our DPD account and making claims when necessary  
- Online inventory management via Shopify 
- Proving the highest level of customer service, including responding to inquiries and complaints in a professional, empathetic and timely manner   
- Gathering feedback and relaying to the production team  
- Identifying and drive new business by keeping on top of industry news 
- Sales analysis and evaluation of both B2B and B2C  
- Fully supporting the Managing Director with ad hoc tasks

Requirements
:
Organisation skills: Very well organised, systematic and methodical approach 

Punctual: Ability to manage your time effectively 

Comms: Excellent interpersonal communication skills 

Passion: The desire to be part of brilliant food business, dynamic team and a fast growing operation with an opportunity to shape the role.

Computer skills: Xero, Shopify, Eventbrite, Apple Mac Numbers, Apple Mac Pages

Previous event management experience or customer account management is a plus.

Training will be provided as and when needed.

***These responsibilities are not an exhaustive list and there may be other duties to be undertaken***

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk



SHOP KEEPER

***RECRUITING IMMEDIATELY***

Reporting to: Head of Production  

Location: Mentmore Terrace, E8 

Salary: £25k+ [D.O.E]


Main responsibilities:
- Full day to day responsibility for managing the shop
- Opening & closing of shop
- Inspecting, labelling and placing products on shelves
- Serving customers in the shop 
- Customer facing, acting as the first point of contact in the store, always as a professional, well-presented ambassador for the business to establish and manage relationships with new and existing customers
- Maintain strict hygiene and food safety criteria at all times
- Ensuring compliance with H&S legislation
- Keep up to date about products (learning of smoking/curing is part of initial training)
- Managing stock/product levels and pricing (liaising with Production Manager/Office Manager) 
- Supervising & training new staff 
- Overseeing and ensuring B2C online orders are fulfilled and sent via DPD
- Ensure season and part time staff are delivering the highest quality of customer service
- Assist in monitoring financial performance of the shop and line-by-line product analysis 
- Managing budgets 
- Set sales targets to maximise profitability, including incentivising seasonal and part time staff
- Handling customer queries
- Assist with weekly events & private functions

These responsibilities are not an exhaustive list and there may be other duties to be undertaken

Requirements:  

- Strong customer focus, outstanding customer service skills and decision making capabilities
- Food & Beverage knowledge/experience (barista trained a plus)
- Previous experience in the Food & Beverage Industry at Manager/Assistant Manager level
- Strong verbal and written communication skills
- Excellent self leadership & ability to work independently 
- Good interpersonal & team working skills
- Highly organised & confident
- Self motivated and resourceful
- Interest in fish, curing/smoking
- Passion for food and a desire to become part of a dynamic, fast growing business

Training will be provided as and when needed.

***These responsibilities are not an exhaustive list and there may be other duties to be undertaken***

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk


PRODUCTION ASSISTANT IN THE SMOKEHOUSE
***RECRUITING IMMEDIATELY***
 


Reporting into: Head of Production
Hours: 7.00am - 4.30pm [approx] Mon-Fri [with the occasional Saturday]
Location: London Fields, E8
Salary: London Living Wage per hour

This job is Commi Chef / Kitchen Porter kitchen level.

Main Responsibilities:
- General help around the smokehouse
- Developing skills in the curing & smoking process
- Pin-boning & packing
- Maintaining highest hygiene and food safety standards around the smokehouse production area 

Requirements: 
- Good verbal and written communication skills [level 2]
- Hard worker with can-do attitude and willingness to learn
- Good verbal and written communication skills [level 2]
- Great interpersonal & team working skills
- Highly organised
- Punctual with time and efficiency
- Self motivated and resourceful
- Previous experience in the Food & Beverage Industry at KP / Commi Chef level
- Interest in fish & curing/smoking
- Passion for food and a desire to become part of a dynamic, fast growing business

Training will be provided as and when needed.

***These responsibilities are not an exhaustive list and there may be other duties to be undertaken***

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk

 

OFFICE ADMIN ROLE
***RECRUITING IMMEDIATELY***

Reporting to: MD  

Location: Mentmore Terrace, E8 

Salary: £[D.O.E]


Updated job spec. coming v. soon.

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk
 

 

FESTIVE SEASONAL STAFF - PACKERS
***NOVEMBER & DECEMBER*** 

Reporting into: Head of Production
Hours: 7.00am - 5.30pm Mon-Fri in November & December
Location: London Fields, E8
Salary: London Living Wage per hour

The festive season is very busy and we always need extra hands to help prep & pack. Any applicants must be punctual and have a clear diary three weeks leading up to Christmas.

If this sounds like you, please send a CV and cover letter to: careers@secretsmokehouse.co.uk

 

!!! JOBS COMING SOON !!!
- Production Chef
- Full-time blocksman [fishmonger/filleter]


SPECULATIVE APPLICATIONS
If you don't see a role which suits you here, please do submit an application if you are interested in working for us. Please detail the sort of role that you could flourish in because we are always keen to hear from articulate, like-minded people who understand the values of Secret Smokehouse brand. If you like the idea of being part of a dynamic and cohesive team that emphasises the collective over the individual, please send your CV to careers@secretsmokehouse.co.uk