Careers

We’re always on the look out for talented, passionate people with a keen interest in food prep, production and in particular artisanal food craft. We offer excellent training, pay, and opportunities for development.

Position: Sales Administrator
Start: 5th March 2025
Location: Secret Smokehouse, 378 Mentmore Terrace, Hackney, E8 3PH
Type: Full-time
Holiday: As per full-time pro-rata
Benifits: See below
Shift work: No
Weekend work: No

As Sales Administrator you will play a crucial role in ensuring the smooth and efficient operation of our sales, dispatch and delivery processes. You will be responsible for administering the full sales cycle from order receipt through despatch, invoicing and payment.

Duties:

• Monitoring all sales channels (wholesale, retail, email, phone) for new orders and entering new orders into an order management system.
• Checking customer orders are correct for product, pricing, sales and delivery terms.
• Scheduling customer orders for delivery date according to region.
• Invoicing customers and sending statements of account and payment reminders.
• Assisting with the dispatch of retail orders and the creation of shipping labels.
• Maintaining sales records and generating reports for senior management.
• Responding to customer queries and complaints and providing excellent customer service.
• Issuing customer credit notes as required.
• Reconciling customer payments with customer invoices.

Responsibilities:

• Responsible for all sales order management ensuring all orders are processed accurately and in a timely manner.
• Ensuring orders are scheduled for delivery to maintain efficient delivery operations.
• Ensuring customers are informed of any discrepancies with their order and responding to requests for changes.
• Responsible for accurately and timely Accounts Receivable processes

Skills, Experience & Attributes:

• Excellent organisational skills with the ability to multitask and prioritise tasks effectively
• Strong attention to detail and accuracy
• Exceptional communication skills, both written and verbal
• Ability to work independently as well as collaboratively in a team environment
• Experience in an administrative role with proficiency in order management and general sales systems.

Job posted: 4/1/25

Full job spec please conatct us asap. Interested candidates should submit their resume and cover letter outlining their qualifications and experience to careers@secretsmokehouse.co.uk by 28th Feb 2025.

SPECULATIVE APPLICATIONS

If you don't see a role which suits you here, please do submit an application if you are interested in working for us. Please detail the sort of role that you could flourish in because we are always keen to hear from articulate, like-minded people who understand the values of Secret Smokehouse brand. If you like the idea of being part of a dynamic and cohesive team that emphasises the collective over the individual, please send your CV to careers@secretsmokehouse.co.uk