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Delivery Information

We do now offer pick up in store, we would love to meet you at our shop at 378 Mentmore Terrace E8 when you collect your order. Please choose this option at checkout if you are local and you will receive an order ready for collection email when your package is ready.


As soon as your order has been dispatched you will receive confirmation with tracking information. We also would strongly recommend you download the DPD app from the App Store or Google Play, as it is brilliant at keeping you informed as to the whereabouts of your order and your delivery driver, and allows you lots more control over the receipt of your goods. 

DPD have created a helpful video about exactly what happens after you click ‘order’, which you can watch here.  You will also receive a notification on the evening prior to the day of delivery.

**Please note we dispatch orders Monday - Thursday. Our cut off time for next day deliveries is 10.00am Monday - Thursday and any orders placed after 10am on Thursday will be sent out the following Monday.**

Orders are sent via DPD next-day delivery** Once your order has entered the DPD system you will receive a confirmation notification via SMS and email. On the day of delivery you will be notified of your one hour delivery window. Please enter the necessary contact information at the checkout to ensure you receive this communication.

Please note, orders to the Scottish Highlands will be sent via Parcelforce24.

Hand delivered with our driver depending on your postcode. We will deliver directly to you from our van if you are within reach, you will receive an email with your delivery date directly from Secret Smokehouse.

Our packaging
We pack all DPD orders in Woolcool insulated packaging with icepacks that stay cool for 48hrs. Woolcool packaging is made from sheep's wool and is one of the most sustainable natural materials, available in abundance as a by-product of rearing sheep. The wool insulation is totally compostable and biodegradable, releasing valuable nitrates back into the soil.

Hand deliveries will arrive with our driver in our refridgerated van and will not need to be packaged, they go straight into your fridge!

Contacting us
If you wish to contact us please email orders@secretsmokehouse.co.uk or simply reply to your order confirmation email.