Christmas FAQs
2026 Christmas FAQs
Our SHOP OPENING times over the festive period at arch 378 Mentmore Terrace, E8 3PH
Christmas order pick-up: Friday 18th until Monday 21st December, 4pm we will be closed and heading home!
Closed: Tuesday 22nd until Monday 28th December
Open: Tuesday 29th, Wednesday 30th & Thursday 31st December
Closed: Friday 1st – Sunday 3rd January'27
Open as usual: Monday 4th January'27 onwards
HOW TO PLACE YOUR CHRISTMAS PRE-ORDER
Browse our online store and only choose the items with "Christmas" in the title for your December pre-order. You will receive an order confirmation via email. Add any notes or email us with any questions: orders@secretsmokehouse.co.uk
IN-STORE PICK-UP
Place your Christmas order online and pick up in-store. Please bring your confirmation email order number when you come to collect your order. Pick-up will be available from Friday 18th until Monday 21st December, until 4pm, at our shop, located at 378 Mentmore Terrace, London E8 3PH.
**TRACKING YOUR DPD ORDER**
As soon as your order has been dispatched you will receive confirmation with tracking information. We also would strongly recommend you download the DPD app from the App Store or Google Play, as it is brilliant at keeping you informed as to the whereabouts of your order and your delivery driver, and allows you lots more control over the receipt of your goods.
DPD have created a helpful video about exactly what happens after you click ‘order’, which you can watch here. You will also receive a notification on the evening prior to the day of delivery.
Q: When can I order my Christmas smoked fish from you?
A: From Friday 23rd October our order books are open. Please place your order online or in person at Arch 378 Mentmore Terrace, E8 3PH. Last year we sold out online a month before Christmas.
Q: What's the difference between your online Christmas orders and collecting from the shop on Mentmore Terrace, E8 3PH?
A: Christmas online delivery orders will be sent out on Wednesday 16th & Thursday 17th December, arriving the next day. Orders for in-store pick-up can be collected from Friday 18th December up until Monday 21st December, until 4pm.
Q: I'd like to place an order and send it to multiple recipients?
A: We are VERY sorry but we can't do multiple recipients from just the one order. You need to place an individual order for each recipient ensuring you put in their delivery address AND a mobile number so they receive the DPD updates so they know it's en route.
Q: Why can't I 'Click & Collect'?
A: Now you can! See the option on the order system. PLEASE use this option if you can.
Q: How much is postage?
A: Free DPD next-day delivery for orders over £100. For orders under £100, the delivery cost is £5.99. UK addresses only.
Q: What is the shelf life for smoked salmon, smoked trout and hot-smoked salmon?
A: 21 days. For shelf life on all products please read the product descriptions to the right-hand side of each item page.
Q: What date will my Christmas order be sent?
A: Online orders will be sent on either Wednesday 16th or Thursday 17th December, arriving the next day. We're staggering the send out to make it easier on our production team. It's an extremely busy time of year so please be patient with the DPD courier. We use DPD next-day delivery, except for orders to the Scottish Highlands for which we use Parcelforce and it takes a few days. Fear not, we pack them with extra ice packs.
Q: Do you ship to USA, EU or ROW?
A: We don't, we ship to UK addresses only - sorry!
Q: What is the latest date I can place an order for Christmas delivery?
A: Friday 11th December (as long as we haven't sold out).
Q: Where do you deliver to?
A: UK mainland only. If you live in the Scottish Highlands then please be aware that orders can take longer to reach you.
Q: What carrier do you use?
A: We use DPD. All orders are sent using their next-day delivery service. This is an extremely busy time of year so please be patient if your delivery is slightly delayed. For orders to the Scottish Highlands we use Parcelforce. For local deliveries you may receive them by hand from our delivery van.
Q: Why do I need to give both my email & mobile number at checkout?
A: It's really important you provide a valid email & mobile number so that DPD can send you the tracking number and updates.
Q: What if I'm out when my order is delivered?
A: DPD will notify you of your one hour delivery window and you can watch the progress of your delivery on a real-time map. If you are not in to receive your order please leave a note for the delivery driver to let them know of a safe place/trusted neighbour to leave the parcel with. DPD will then attempt to leave the order in that safe place. However, this is done at your own risk.
Q: What packaging do you use?
A: We use very special insulated packaging made from sheeps wool that we pack with ice-packs to ensure maximum freshness. WoolCool liners are produced using 100% pure wool. They have a proven track record within the food industry as the trusted insulated packaging solution that delivers perishable goods in perfect condition for up to 48hrs. RE-USE AND RECYCLE. It is insulated packaging that can be re-used and recycled, please do. For more information on Woolcool click here and our new supplier for smaller parcels - Puffin Packaging here
Q: Will I receive order confirmation?
A: Yes. You will be emailed as soon as the order has been processed. Please read carefully in case there are any specific instructions that apply to your order.
Q: Are you open over the festive period?
A: Christmas pick-up runs until 4pm on Monday 21st December. We're then closed from Tuesday 22nd to Monday 28th December, open Tuesday 29th, Wednesday 30th & Thursday 31st December, closed Friday 1st to Sunday 3rd January, and open as usual from Monday 4th January 2027.
If you have any questions at all that we've not covered, please do not hesitate to email: orders@secretsmokehouse.co.uk