Covid-19


COVID-19 

The SECRET SMOKEHOUSE E-SHOP is operating as usual 
We are following the advice of the World Health Organisation and Government guidelines and taking additional steps to ensure the health and wellbeing of our clients, staff and community are protected. 

At the SMOKEHOUSE 
Please be assured we are abiding by the social distancing rules, conducting frequent deep and additional cleaning and have access to hand sanitisers. As a food production facility, we have a strict hygiene policy in place anyway that's approved to the highest level by the Hackney Environmental Health Officer and our food safety consultants.

PARCELFORCE SHIPPING 
We are working closely with PARCELFORCE to ensure all appropriate health and hygiene standards are adhered to, including contactless delivery.  As our delivery partner adapts to this rapidly evolving situation by prioritising essential deliveries, some delays may be expected so please be patient. We pack all orders in very special insulated packaging with ice-packs. Your goods are also cured, smoked and vacuum packed - three preserving processes.

We will be continuously monitoring the situation and publish further updates. Click [here] to return to our COVID-19 FAQs.

Alternatively, the SECRET SMOKEHOUSE E-SHOP Customer Services Team are happy to help with your enquiries.

Email: orders@secretsmokehouse.co.uk